Privacy Policy

Namib Blue | Mashare Berries Farming (Pty) Ltd

1. Introduction

This Privacy Policy explains how Namib Blue | Mashare Berries Farming (Pty) Ltd (“Namib Blue”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website namibblue.com, place orders, or interact with us. By using our website or services, you agree to the collection and use of your information as described in this policy.

We are committed to protecting your privacy and complying with applicable data protection laws, including relevant Namibian legislation and internationally recognised standards such as the General Data Protection Regulation (GDPR) and principles similar to the Protection of Personal Information Act (POPIA).

2. Who We Are

Namib Blue | Mashare Berries Farming (Pty) Ltd
Mashare, Kavango East, Namibia

If you have any questions about this policy, please contact us at: shop@namibblue.com

3. Information We Collect

 

3.1 Information You Provide

We collect personal information when you:

  • Place an order (fresh or frozen blueberries)
  • Create an account on our website
  • Contact us via email, WhatsApp, or phone
  • Subscribe to newsletters or promotions
  • Participate in surveys, competitions, or feedback

This may include:

  • Name and surname
  • Phone number
  • Email address
  • Delivery address (important for farm deliveries/drop-offs)
  • Payment details (processed securely via third-party providers Bank Windhoek/Adumo Online)

 

3.2 Information Collected Automatically

When you use our website, we may collect:

  • IP address
  • Browser and device type
  • Pages visited and browsing behaviour
  • Cookies and tracking data

This helps us improve our online shop and customer experience.

3.3 Information from Third Parties

We may receive information from:

  • Payment gateways
  • Delivery/logistics partners
  • Marketing platforms (e.g. email or social media tools)

 

4. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Communicate about your orders, deliveries, or enquiries
  • Send order confirmations and invoices
  • Improve our website, products, and services
  • Send marketing updates (only if you opt in)
  • Prevent fraud and ensure website security
  • Comply with legal and tax obligations

 

5. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Payment providers (to process transactions)
  • Delivery partners (to deliver your order)
  • Service providers (e.g. website hosting, analytics tools)
  • Professional advisors (accountants, auditors, legal)
  • Authorities if required by law

These parties are only given the information necessary to perform their services.

6. International Data Transfers

Some of our service providers (e.g. hosting, analytics, email tools) may store or process data outside Namibia. By using our services, you consent to the transfer of your information to countries that may have different data protection laws.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or updates
  • Request deletion of your data (where legally permitted)
  • Object to or restrict certain processing
  • Withdraw consent for marketing at any time

To exercise your rights, contact us at: shop@namibblue.com

8. Data Retention

We keep your information only as long as necessary to:

  • Fulfil your orders
  • Meet legal, tax, and accounting requirements
  • Resolve disputes

When no longer needed, your data will be securely deleted or anonymised.

9. Cookies

Our website uses cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyse site traffic

You can disable cookies in your browser settings, but some features of the site may not function properly.

10. Google Analytics & Marketing

We may use tools like Google Analytics to understand how visitors use our site and improve performance. These tools may collect anonymised data about your browsing behaviour. You can opt out via your browser settings or Google’s ad settings.

11. Security

We take reasonable steps to protect your personal information using:

  • Secure website hosting
  • Encrypted payment systems
  • Access controls

While no system is completely secure, we continuously work to safeguard your data.

12. Third-Party Links

Our website may contain links to other websites (e.g. partners or social media). We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on namibblue.com.

14. Contact Us

For questions, concerns, or requests related to your personal data:

Email: shop@namibblue.com
Location: Mashare, Kavango East, Namibia